If you’re running a small business, here is something you may like to learn from some of the many restaurants and brands, such as Boloco and Kogi, on Twitter. Anyone who understands business will tell you that brand loyalty and customer service go hand in hand. You too can use social media as a way to listen and interact with customers. A tweet can spread the good word about your business and bring in more customers. It can also help you tweak up loose ends and ensure that you offer prompt and courteous service to your customers. Using Twitter to monitor ‘chatter’ about your brand will help you identify possible ‘damage control’ that can be done simply by reaching out to those customers and offering a way to make a right. Have more tips? Feel free to leave your comments with things that have worked for your business!